FAQ

How to know the event password.

Please check the flyer handed out to the event entries. The event password is on it.
If you don't have the flyer, please visit "Forget the password" link on the top page of each event.
(There may be the case we cannot tell the event password. It depends on the characteristic of event.)

Is my order confirmed?

After your order is confirmed, 8letters order number will show on the page. (e.g.12345678)
We also send you order confirmation mail to your e-mail address.

I want to review my order.

Please check order confirmation mail, which sent your e-mail address.

I want to add/change me order.

This is produced on order. Any adding, changing, or cancelling of your order won't be accepted.
Please do double check before check out your order.

Can I cancel my order?

This is produced on order. Any adding, changing, or cancelling of your order won't be accepted.
Please do double check before check out your order.

When is the limit of order?

It says on the event page.
Around the limit access of the page will increase, and it might affect to connection.
Please order in good time.

Can I purchase my photo, after the limit ended?

We may open the event page again, after the offering limit end. However there is not able to re-open event.
Please do not miss your opportunity to purchase your photos.
Once the event page closed, the price of products will change to archival price, it will change by the term.

How can I check out my order?

We only accept PayPal as payment for your purchase.
If you do not have PayPal account, you can sign up from here.

An error shows on PayPal.

Please check expiration date and credit limit on your credit card which register for your paypal account.
If you have any questions about paypal errors, please visit paypal help center.

I want to return my purchase.

We do checking quality with great care before publishing and shipping.
If by any chance, there should be picture blur or out of focus photos, we will refund your payment.

Term of returning : Within 2 weeks after products arrived.
Returnable products : Printed products (data download will not available)
Reason of returning : Out of focus / picture blur etc (Please tell us the reason clearly)
Returning shipping fee : It will charge on Photocreate. Please let us know before sent it back to us.
How to refund : We will refund your payment through Paypal.